Refund policy
Refund Policy
Last updated: 27 May 2026. This policy covers both digital products and physical jewelry sold on ifshe.com. Please read the section that matches your order.
Digital Products (Spreadsheets, Workbooks, Planners, PDFs)
All digital products are final sale. Because spreadsheets, workbooks, planners, and PDFs are delivered instantly by email after purchase, refunds, returns, and exchanges are not available once the download link or file has been delivered.
This applies to every paid or free digital download from ifshe.com, including (but not limited to):
- Multi-Currency Wedding Budget Tracker
- Wedding Vow Writing Workbook
- Wedding Anxiety Workbook
- Pet Wedding Planner
- Any free wedding planning checklist or printable
By completing checkout for a digital product, you confirm that you have read the product description, reviewed the screenshots and preview images, and consent to immediate access to the files. If you have any questions, please email [email protected] before you purchase.
Technical issues with a digital product
If your file will not open, the download link has expired, or you spotted a quality issue with the file itself, email [email protected] within 7 days of delivery. We will send a fresh copy or fix the issue at no extra cost. This is a service guarantee, not a refund.
Physical Jewelry — 60-Day Return / Exchange Policy
For physical jewelry orders (rings, necklaces, bracelets, earrings, and other tangible items), the following 60-day return / exchange policy applies. This section does not apply to digital products.
Return / Exchange Policy
We will notify you by email within 1–2 days after the order is sent. Please make sure that the email address is spelled correctly. The following reasons are covered by our 60-day FULL COVERAGE Return / Exchange Policy (IFSHE is responsible for return postage fees and replacement fees):
- We sent the wrong order or item(s), or you received products with deformation or defects. (We will re-make and ship the product without any additional cost.)
- You received the incorrect products. The product you received is different from the product you purchased.
For the above situations, we will only exchange the item(s) for the same product, or we'll reimburse the full cost of eligible purchases paid, excluding shipping costs.
60-Day Return / Exchange Policy
The following reasons are covered by our 60-day Return / Exchange Policy (customers will only be charged once for shipping costs):
- You chose the wrong size product(s).
- Personal reasons due to changed mind, personal taste, etc. (We do not accept refunds / returns for undamaged or correctly delivered products.)
NOT Covered by Our 60-Day Return Policy
The following reasons are NOT covered by our 60-day return policy, and we are not liable for these issues:
- Products are exposed to corrosive substances or chemicals (for example, liquid silver polish, pools, hot tubs, spas). Exposure to harsh chemicals can alter the appearance of your IFSHE product, and oxidized silver is easily damaged.
- Products are damaged by misuse, mishandling, or poor maintenance.
- Silver pieces are given detail by oxidation; over time, they may appear black. To remove this, please clean with a silver polishing cloth to return them to their original look.
Return Service Procedure
- Please submit a support ticket and attach clear photos of the items representing a quality issue.
- Please follow the instructions provided by our customer service team.
- Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take 7–10 additional business days for funds to be credited to your account.
- Items being returned should be new and unworn, kept in their original condition.
- Please contact us to request the return address and instructions.
- Postage is paid by the buyer; we will charge 50% of the product cost (including production cost, product material cost, etc.).
Cancellation Policy (Physical Jewelry)
Personalized items are one-of-a-kind and cannot be returned or refunded unless defective or damaged. Once your order has been submitted, we immediately begin production on personalized items. If you would like to cancel your purchase, your order is subject to a 50% restocking fee.
If an item is undelivered due to a shipping carrier's mistake (for example, lost in transit, or delivered to the wrong address despite us providing the correct one), we will send a replacement order at no additional cost. However, this is not subject to refund due to unforeseen delay.
For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items, so please be extremely careful when entering your shipping address. If the wrong shipping address results in the parcel being returned, no refund will be issued; please pay postage again and we will send the product.
Express shipping fees are non-refundable once an order is shipped. The customer is liable to pay the return fee if they fail to pick up the item on time. Any replacement order will be sent via standard shipping.
IFSHE reserves the right to amend this policy at any time. Notification of any changes will be published on this page. For any inquiries regarding refunds, cancellations, or our other policies, please contact our customer service team at [email protected].